Privacy Policy

ReviewsReply (“ReviewsReply,” “we,” “us,” or “our”) is a service that helps local businesses draft, review, and (on paid plans) post replies to Google reviews. For questions about this policy, contact us at info@reviewsreply.com.

We collect information in the following categories, depending on how you use the service.

Account information. When you create an account we collect your email address and authentication credentials, and we keep a record of your plan, usage limits, and billing status.

Content you provide. This includes review text you paste or that we import with your authorization, star ratings, business name, business type, tone, brand-voice notes, draft replies, edits, and related settings. On paid plans we may retain generation history so you can reuse and manage drafts.

Google Business Profile. If you connect Google on a paid plan, we receive credentials needed to keep that connection active, the Google account email associated with the connection, and information about the business accounts and locations you authorize. We also receive review content from those locations (including reviewer display names and review text as provided by Google) so we can show an inbox, generate drafts, and post replies you approve or that you have configured to post automatically for eligible high-star reviews.

Public preview. If you use the anonymous Google review reply generator without an account, we process the review text, star rating, business type, tone, and any optional business name or voice notes you submit solely to produce one preview draft.

Payment information. If you subscribe, payment card details are collected and processed by our payment processor. We receive confirmation of payment, subscription status, and related billing identifiers. We do not store full payment card numbers on our systems.

Usage, device, and security data. We collect limited technical information needed to operate and protect the service, such as timestamps, feature events (for example, generating a draft or starting checkout), and approximate network information. For the public preview we store a one-way identifier derived from your network address for 24 hours to limit abuse. We do not retain the raw network address for that purpose. Ordinary hosting and security logs may still process network addresses for a limited time.

We use the information described above to:

• create and maintain your account and authenticate you;
• generate, regenerate, store, and display draft replies in the voice settings you choose;
• provide Pro features such as history, multiple brand voices, a review inbox, Google connection, and posting;
• process subscriptions, invoices, and cancellations;
• prevent abuse of the free preview and other rate limits, detect fraud, and secure the service;
• understand how the product is used so we can operate and improve it;
• communicate with you about the service, billing, and support; and
• comply with law and enforce our terms.

We do not sell your personal information.

Draft replies are produced using third-party artificial intelligence models. Review text, star rating, business type, tone, brand-voice notes, and related instructions are sent to our AI processing provider solely to generate or regenerate a draft for you. Those providers process that content as our service providers and are not authorized to use it to market to you.

AI output can be inaccurate, generic, or inappropriate for your situation. You are responsible for reviewing every draft before it is copied or posted. Do not submit sensitive personal information about your customers (including health, financial, or other confidential details) in review text or voice notes unless you have a lawful basis to do so.

Connecting Google is optional and available on paid plans. With your consent we access Google Business Profile data only to provide user-facing features that are prominent in the product: listing your authorized accounts and locations, reading reviews, drafting replies, showing an approval inbox, and posting replies you approve or that you have enabled for automatic posting on eligible 4- and 5-star reviews. Reviews rated 1, 2, or 3 stars are never posted without your approval.

ReviewsReply’s use and transfer of information received from Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements. We do not sell Google user data. We do not use Google user data for advertising. We do not use Google user data for purposes other than providing or improving these user-facing features. We do not transfer Google user data to third parties except as needed to provide the service (for example, to our AI processing provider to generate a draft of a reply), as required by law, or as part of a merger or similar transaction with notice where required.

You may disconnect Google at any time in the product. Disconnecting deletes the stored connection credentials. Review records already synced to your inbox may remain until you delete them or close your account, unless you ask us to delete them.

The public generator offers one anonymous preview draft per visitor per 24-hour period. Preview review text is sent to our AI processing provider to produce the draft and is not stored in our application records. We keep the one-way network identifier described above for 24 hours only to enforce that limit.

We share information with service providers who process it on our instructions and only as needed to operate ReviewsReply. These categories include:

• identity and authentication;
• hosting, infrastructure, and data storage;
• artificial intelligence processing;
• payment processing;
• product analytics; and
• email and customer support tools, if we use them.

We may also disclose information if required by law, to protect rights and safety, or in connection with a merger, acquisition, or sale of assets. Google receives content you authorize us to post to your Google Business Profile.

We use essential cookies and similar technologies to keep you signed in, protect accounts, and operate the site. That includes on-device storage for a preview draft you just generated, a plan you chose before sign-in, and a badge prompt you closed. Our payment processor may set its own cookies when you complete checkout. We do not use advertising or analytics cookies. The Cookie Policy lists each cookie. You can open cookie settings at any time. You can also control cookies through your browser; blocking essential cookies may prevent sign-in and other core features from working.

We retain account, voice, inbox, and history data while your account is active and for a reasonable period afterward if needed for billing, security, or legal obligations. Preview abuse identifiers are kept for 24 hours. You may request deletion of your account and associated personal information by emailing info@reviewsreply.com. We may retain limited records as required by law (for example, billing records) or as needed to resolve disputes.

We use administrative, technical, and organizational measures appropriate to the nature of the service, including encrypted transmission, access controls, and limited employee access. No method of transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your login and for any activity under your account.

We and our service providers may process information in the United States and other countries. Those locations may have privacy laws that differ from the laws where you live. Where required, we rely on appropriate contractual or other transfer mechanisms with our providers.

You may access and update brand voices and certain settings in the product, disconnect Google, and cancel a subscription through the billing portal. Depending on where you live, you may have rights to request access, correction, deletion, or a copy of personal information, or to object to or restrict certain processing. To make a request, email info@reviewsreply.com. We may need to verify your identity before fulfilling a request. We will not discriminate against you for exercising privacy rights.

If you are a California resident, we do not sell or share personal information, and we do not use or disclose sensitive personal information for purposes that require a right-to-limit notice.

ReviewsReply is a business tool and is not directed to children. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided information, contact us and we will delete it.

We may update this policy from time to time. The “Last updated” date at the top will change when we do. Material changes will be posted on this page. Continued use of the service after an update constitutes acceptance of the revised policy.

Privacy requests and questions: info@reviewsreply.com.