Unanswered Google reviews cost you customers.
Paste a review (or sync Google), get a reply in your voice, approve, and post — not a chatbot paragraph.
ReviewsReply drafts Google review replies in your business’s voice, syncs unanswered reviews from your Google Business Profile, and posts after you approve. Free to start; Pro is $19/month.
Try it on a real review
Paste any Google review. One free draft, no signup.
5 free after sign-up. No card. Then $19/mo.
Works everywhere reviews do
Customers read your replies before they visit, book, or call — and they notice when you stay silent or sound like a template.
80%
of consumers are more likely to use a business that responds to all its reviews.
42%
of consumers are unlikely to use a business that ignores its reviews entirely.
50%
of consumers are put off by generic or templated replies.
Paste or sync → draft → approve → post.
Drop in a review, or connect Google and pull unanswered ones straight into your inbox.
Category-aware replies tuned to your business type — restaurant, barber, clinic, trade, and more.
Edit if needed, then approve and post on Pro — or copy and paste on Free.
Illustrative replies — not customer testimonials. Same tool, different verticals, on-brand rather than chatbot fluff.
“Best pasta we've had in years. The staff remembered our kids' names. Can't wait to come back!”
Thank you so much — we're thrilled the pasta and our team made your night. Tell the kids we can't wait to see them again. — Marina, Owner
“Waited 40 minutes past my appointment and the cut was uneven. Won't be back.”
We're sorry your visit didn't meet our standard — that's on us. Please call the shop so we can make this right; we'd like a chance to fix it.
A chat tab drafts words. ReviewsReply owns the voice, the inbox, and the human in the middle.
Notes and business type persist so drafts stay on-brand instead of a new ChatGPT chat every time.
Pro pulls unanswered Google reviews and lets you post without leaving the app.
Critical reviews always wait for a human. ChatGPT will happily send whatever you paste.
Drafts alone aren't enough. Pro owns the voice, the inbox, and the human in the middle.
30+ business types, each with its own tone and vocabulary.
Multi-location and multi-brand teams keep every voice distinct.
Connect once, then draft, approve, and post without leaving the app.
4–5★ only. Anything under 3★ always routes to a human first.
Keep the last 100 replies so drafts improve over time.
Start free tonight. Upgrade when the backlog is gone. 5 free drafts, no card. Month to month — change plans anytime.
$0
No card required
$19/mo
or $149/yr
$49/mo
For owners with a few locations
$99/mo
+$8/mo per extra location
Yes, on paid plans. ReviewsReply Pro ($19/mo) connects to your Google Business Profile and posts a reply after you approve it. Replies to 1–3★ reviews always need manual approval; optional auto-post rules only apply to 4–5★ reviews. The free plan is copy and paste.
No. ReviewsReply has presets for 30+ business types, including restaurants, barbers, dental and medical clinics, retail, hospitality, and home services, plus an Other option.
Yes. The free Google review reply generator on the ReviewsReply homepage and at /google-review-reply-generator gives every visitor one live draft with no signup. Copying the draft and saving a brand voice requires a free account, which includes 5 more drafts and needs no card.
ReviewsReply writes each reply for the specific review, using your business type, tone, and saved brand voice notes, so replies are not reused templates. You still approve every reply, and you should always edit replies to 1–2★ reviews before posting.
Anonymous preview drafts are sent to ReviewsReply's AI provider to generate a reply and are not saved. Drafts from signed-in accounts are stored so ReviewsReply can show History (on Pro) and improve replies. Details are in the Privacy Policy.
The free plan (5 drafts, no card) covers occasional use. ReviewsReply Pro ($19/mo) is for clearing a backlog of unanswered reviews and staying current on one Google location.
Pro connects 1 Google location for $19/mo, Multi connects 5 for $49/mo, and Agency connects 15 for $99/mo, with extra locations at $8/mo each. You can change plans anytime from billing.
Pro includes one login. Multi includes 3 logins and Agency includes 10. Invited teammates share the same inbox, brand voices, and Google locations. Only the account owner who pays can change the plan or disconnect Google.
ChatGPT gives you a paragraph to copy. ReviewsReply adds saved brand voices, presets for 30+ business types, a Google inbox that pulls in unanswered reviews, approve-and-post to Google, and safeguards for negative reviews: 1–3★ replies never auto-post.
Yes. All ReviewsReply plans are month to month (Pro also has a yearly option), and you can cancel anytime from the billing portal.
It depends on your size. Enterprise suites like Birdeye and Podium bundle review replies with messaging and marketing for larger budgets. ReviewsReply is built only for replying to Google reviews for local businesses: it drafts replies in your brand voice, syncs unanswered reviews from Google Business Profile, and posts after you approve, starting free with Pro at $19/mo.
Reply within a few days, thank the customer, apologize for the specific problem without arguing, and invite them to contact you directly so you can make it right. Keep it short, never share private customer details, and don't offer refunds or discounts in public. ReviewsReply has free 1-star review response examples under Templates.
Yes, as long as each reply is specific to the review and you check it before posting. Google checks every owner reply against its content policies, however it was written. Generic replies backfire: according to the BrightLocal Local Consumer Review Survey 2026, 50% of consumers are put off by generic or templated replies. That's why ReviewsReply writes a fresh reply for each review and requires approval.
Within a week at most, and sooner is better. According to the BrightLocal Local Consumer Review Survey 2026, 81% of consumers expect a reply within a week and 19% expect one the same day.
Yes. According to the BrightLocal Local Consumer Review Survey 2026, 80% of consumers are more likely to use a business that responds to all of its reviews, and 42% are unlikely to use a business that ignores its reviews entirely. Google also recommends replying to reviews to show customers you value their feedback.
Draft every outstanding reply in one sitting, then keep up in minutes a week.